1. Services
1.1. The Company provides procurement, logistics, and delivery services for goods sourced from suppliers worldwide.
1.2. The Company acts as a procurement and logistics agent on behalf of the client.
1.3. The Company manages logistics and transportation of goods, including coordination with carriers, customs clearance, and delivery to the final destination.
2. Company Responsibilities
2.1. The Company ensures that goods are sourced from reputable suppliers and delivered to the client in accordance with agreed terms.
2.2. The Company is not the manufacturer or seller of the products but acts solely as an intermediary between the client and suppliers.
2.3. The Company is not responsible for defects, delays, or other issues related to suppliers or third-party logistics operators.
3. Client Responsibilities
3.1. The client must provide accurate specifications, quantities, and other relevant details necessary for the procurement of goods.
3.2. The client is responsible for ensuring compliance with all laws, regulations, and customs requirements of the destination country.
3.3. The client must inspect the goods upon delivery and notify the Company within 3 days of receiving the goods about any issues or discrepancies.
4. Pricing and Payment
4.1. The cost of goods and services will be provided to the client prior to procurement. Additional services, exchange rate differences, and other expenses will be invoiced to the client upon the arrival of the goods.
4.2. Payment terms will be specified in the invoice. Full payment is required before shipment unless otherwise agreed.
4.3. All payments are non-refundable, except as stated under the "Returns and Replacements" section.
5. Shipping and Delivery
5.1. Shipping times are estimates and may vary depending on the destination, supplier, and other factors.
5.2. The Company is not liable for delays caused by suppliers, carriers, customs, or force majeure events.
5.3. The risk of loss or damage to the goods passes to the client upon delivery to the carrier or upon delivery to the client, depending on the agreed shipping terms (Incoterms).
6. Customs and Duties
6.1. The client is responsible for paying all customs duties, taxes, and other fees associated with importing goods into the destination country.
6.2. The Company will assist with customs clearance but is not responsible for delays or penalties imposed by customs authorities.
7. Returns and Replacements
7.1. The Company does not accept returns unless the error is due to the supplier and upon mutual agreement between the parties. In such cases, the supplier generally agrees to compensate or send a replacement.
7.2. The client must notify the Company of any issues within 3 days of receiving the goods, providing proof of error or damage.
7.3. Any return or replacement will be subject to review and approval by the Company.
8. Limitation of Liability
8.1. The Company's liability for any claim arising out of or related to the procurement, logistics, or delivery of goods shall be limited to the total amount paid by the client for the specific order.
8.2. The Company is not liable for indirect, incidental, or consequential damages, including but not limited to lost profits, business interruptions, or losses caused by supplier or carrier delays.
9. Force Majeure
9.1. The Company is not responsible for any failure to perform its obligations under these Terms due to events beyond its reasonable control, including but not limited to natural disasters, war, strikes, or government actions.
10. Governing Law
10.1. These Terms are governed by and construed in accordance with the laws of Hong Kong.
10.2. Any disputes arising out of these Terms are subject to the exclusive jurisdiction of the courts of Hong Kong.
11. Amendments
11.1. The Company reserves the right to amend these Terms at any time. The updated version will be available on our website and will apply to new orders from the date of the amendment.
12. Severability
12.1. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.